Terms and Conditions

Last Updated: 5th December 2025

Welcome to The Prep Studio Ltd. These Terms and Conditions (“Terms”) outline the agreement between you (“the Customer”) and The Prep Studio Ltd (“we”, “our”, or “us”) when you access our website, place an order, or engage with us through any platform.

By placing an order or using our services, you agree to these Terms in full. Please read them carefully before placing your order.

1. About Us

Business Name: The Prep Studio Ltd
Website: https://theprepstudio.co.uk
Email: info@theprepstudio.co.uk
Address: 423 Airedale House, Kirkstall Road, Leeds, LS4 2EW, United Kingdom

The Prep Studio Ltd is a UK-registered company providing high-quality, freshly prepared meals delivered directly to your door across West Yorkshire.

2. Our Service

We create, package, and deliver freshly prepared meals designed for convenience and quality. All dishes are made to order using carefully sourced ingredients and delivered chilled or ready to heat.

Key Service Features:

• All meals are prepared fresh at sunrise on the day of delivery
• Meals are never pre-prepared or from previous days
• Orders placed by 23:59 (11:59pm) are delivered the following day between 10am and 12pm
• Delivery is available Monday to Friday only (no weekend deliveries)
• Free delivery on all orders over £30 minimum order value
• Delivery covers homes and workspaces across West Yorkshire

Availability, menu items, delivery areas, and operational capacity may vary based on demand, ingredient sourcing, seasonal availability, or operational requirements. We reserve the right to modify our service offering, menu items, and delivery coverage areas at any time without prior notice.

3. Ordering Process

Orders can be placed via:

• Our website at https://theprepstudio.co.uk
• By telephone during business hours
• Through any other authorized ordering platform we may introduce

Order Confirmation:

• Once an order is submitted and payment is processed, you will receive an order confirmation via email
• This confirmation forms a binding agreement between you and The Prep Studio Ltd
• Please ensure that all details — including delivery address, contact telephone number, and any dietary requirements or special instructions — are accurate and complete at the time of ordering
• We are not responsible for failed deliveries or incorrect orders resulting from inaccurate customer information

Our Rights: We reserve the right to decline, cancel, or refuse any order in the following circumstances:

• Payment is incomplete, declined, or fraudulent
• Delivery details are incorrect, incomplete, or outside our delivery area
• Operational capacity limits have been reached
• We suspect fraudulent activity or abuse of our services
• The customer has previously violated these Terms
• Unusual or bulk orders that exceed our normal operational capacity

If we decline or cancel an order, any payment taken will be refunded in full within 5-7 working days.

4. Cancellation & Your Consumer Rights

Perishable Goods Exemption:

All our meals are classified as perishable fresh food products. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, orders for perishable goods are exempt from the standard 14-day cooling-off period that applies to distance sales.

This means:

• Once your order is confirmed and payment is processed, it cannot be cancelled
• No refunds will be issued for cancellation requests, as meals are prepared specifically for you on the morning of delivery
• This exemption applies because food is prepared fresh to order and has a short shelf life

Exception: If there is a genuine error on our part (wrong order delivered, quality issue, unreasonable delay caused by us), you are entitled to a replacement or refund as detailed in Section 7.

5. Pricing & Payment

All prices displayed on our website, menus, and promotional materials are in British Pounds Sterling (GBP £) and include Value Added Tax (VAT) at the applicable rate unless otherwise clearly stated.

Payment Methods: We accept the following payment methods:

• All major debit cards (Visa Debit, Mastercard Debit, Maestro)
• All major credit cards (Visa, Mastercard, American Express where available)

Payment Processing:

• Payment is taken at the time of order placement
• No order is considered confirmed until payment has been successfully processed and authorization received
• We use secure, encrypted payment processing through trusted third-party payment providers
• We do not store your complete card details on our systems

Price Changes:

• We reserve the right to update menu pricing periodically to reflect changes in ingredient costs, supplier pricing, operational costs, or service enhancements
• Prices are confirmed at the point of order and will not change once your order is confirmed
• Any promotional prices or discounts are subject to the terms specified in Section 8

6. Delivery

Delivery Service:

• Deliveries are made to the address provided by you during the checkout process
• Our standard delivery window is between 10am and 12pm on the day following your order (Monday to Friday only)
• We prepare all meals fresh at sunrise and deliver them the same morning
• Delivery is available across West Yorkshire to eligible postcodes

Delivery Times:

• Estimated delivery times are provided as guidance only and are not guaranteed
• While we make every reasonable effort to deliver within the stated time window, external factors may occasionally cause delays, including but not limited to:
  
  • Traffic congestion or road closures
  • Adverse weather conditions
  • Vehicle breakdowns or operational issues
  • Higher than anticipated order volumes
  • Circumstances beyond our reasonable control

Your Responsibilities:

• You must ensure that someone is available to receive the delivery at the specified address during the delivery window of 10am to 12pm
• You must provide accurate and complete delivery details including full address, postcode, and contact telephone number
• You must provide any necessary access instructions (e.g., gate codes, building entry, safe place instructions)
• If you provide a delivery instruction, you accept full responsibility for the order once left in that location

Missed Deliveries: If delivery cannot be completed due to:

• No one being available to receive the delivery
• Incorrect or incomplete address details provided
• Inability to access the delivery location
• Refusal to accept the delivery

Then:

• We will attempt to contact you using the telephone number provided
• We may leave the order in a safe place if you have authorized this
• If delivery cannot be completed, we reserve the right to return the order to our facility
• No refund will be issued for missed deliveries caused by customer error or unavailability
• We cannot accept liability for loss, spoilage, or quality deterioration resulting from missed deliveries, delayed collection by the customer, or incorrect address details provided by the customer

Delivery to Business Premises: If delivering to a workplace, office, or commercial building, please ensure reception or security staff are informed and able to accept the delivery on your behalf.

7. Food Standards, Safety & Allergies

Food Hygiene & Quality: We take exceptional pride in maintaining the highest standards of food hygiene, preparation, and quality control. Our kitchen operations comply fully with UK Food Safety regulations and we are registered with the local Food Standards Agency.

Allergen Information: All meals are prepared in kitchen facilities that handle multiple allergens including but not limited to:

• Nuts (including peanuts and tree nuts)
• Dairy and milk products
• Gluten and cereals containing gluten
• Eggs
• Soy and soya products
• Fish and shellfish
• Sesame seeds
• Celery and celeriac
• Mustard
• Sulphites
• Lupin
• Molluscs

Your Responsibilities Regarding Allergies:

• You are responsible for notifying us of any allergies, intolerances, or dietary restrictions BEFORE placing your order
• Please contact us at info@theprepstudio.co.uk or by telephone to discuss your requirements
• We will make reasonable efforts to accommodate dietary requirements where possible
• However, due to the nature of our kitchen operations, we cannot guarantee that any meal is completely free from traces of allergens
• Cross-contamination may occur despite our best efforts and procedures

Important Allergy Warning: While we take all reasonable precautions to prevent cross-contamination and provide accurate allergen information, we cannot guarantee the complete absence of allergens in any dish. Customers with severe allergies or life-threatening allergic reactions should carefully consider the risks before ordering and do so entirely at their own risk.

If you have any doubt about the safety of our meals for your dietary requirements, please do not order.

Food Storage After Delivery: Once delivered, you are responsible for the proper storage, refrigeration, and handling of your meals:

• Meals must be refrigerated immediately upon receipt or within 2 hours of delivery, whichever is sooner
• Store meals at or below 4°C in a refrigerator
• Consume meals within the timeframes indicated on the packaging labels
• Follow all reheating instructions provided on the packaging
• Do not consume any meal that appears spoiled, has an unusual odor, or has exceeded its use-by date
• We cannot accept responsibility for food safety issues arising from improper storage, handling, or consumption after delivery

8. Ingredient Substitutions

Due to seasonal availability, supplier issues, or ingredient sourcing challenges, we reserve the right to make reasonable substitutions of similar quality, nutritional value, and culinary style without prior notice.

We will:

• Only substitute with ingredients of comparable or superior quality
• Maintain the overall character and integrity of the dish
• Take into account any dietary requirements or allergen information you have provided

We will not:

• Substitute ingredients in a way that introduces new allergens you have specifically notified us about
• Make substitutions that fundamentally change the nature of the dish ordered

If you have concerns about potential substitutions due to allergies or strong preferences, please contact us before ordering.

9. Refunds, Replacements & Complaints

General Policy: As all our products are fresh, perishable food items prepared specifically to order, refunds are not generally available.

We will issue a full refund, partial refund, or replacement meal in the following circumstances:

1. Incorrect Order Delivered: If we deliver the wrong items or an incomplete order
2. Quality Issues: If there is a genuine and verified quality concern with the food (such as spoilage, contamination, or significant preparation errors)
3. Unreasonable Delay: If delivery is unreasonably delayed due to our operational failures, resulting in food safety concerns
4. Failure to Deliver: If we fail to deliver your order entirely and the failure is our responsibility

How to Make a Claim: All refund, replacement, or complaint requests must be:

• Submitted to info@theprepstudio.co.uk
• Made within 24 hours of the scheduled delivery time
• Accompanied by photographic evidence where applicable (e.g., for quality issues, incorrect items, or packaging damage)
• Include your order number, delivery address, and a clear description of the issue

Our Response:

• We will investigate all claims promptly and respond within 48 hours
• We reserve the right to request additional information or evidence
• Our decision on refunds and replacements is final
• Refunds will be processed to the original payment method within 5-7 working days of approval

What We Will Not Refund:

• Changes of mind or cancellation requests after order confirmation
• Subjective taste preferences or portion size expectations
• Meals stored or handled improperly after delivery
• Missed deliveries due to customer unavailability or incorrect details provided
• Issues reported more than 24 hours after delivery

10. Promotions, Discounts & Offers

Promotional Codes:

• Promotional codes, discount vouchers, or special offers must be entered and applied at the checkout before payment is processed
• Codes cannot be applied retroactively to orders already placed
• Only one promotional code may be used per transaction unless explicitly stated otherwise
• Promotional codes are case-sensitive and must be entered exactly as provided

Terms of Offers:

• All promotions, discounts, loyalty rewards, and special offers are subject to availability and specific terms and conditions
• We reserve the right to withdraw, modify, or discontinue any promotional offer at any time without prior notice
• Offers cannot be combined with other promotions unless explicitly permitted
• Promotional prices are valid only during the specified promotional period
• We reserve the right to refuse or cancel orders that attempt to abuse or exploit promotional offers

Loyalty Programs: If we operate a loyalty or rewards program, separate terms and conditions will apply. We reserve the right to modify, suspend, or discontinue any loyalty program at our discretion.

11. Limitation of Liability

To the fullest extent permitted by law:

Our Total Liability: The Prep Studio Ltd’s total liability to you in respect of any claim arising from or in connection with your order, our services, or these Terms shall not exceed the total value paid by you for the specific order in question.

Exclusion of Indirect Losses: We shall not be liable for any:

• Indirect or consequential losses
• Loss of profits, revenue, or business opportunity
• Loss of data or information
• Loss of anticipated savings
• Damage to reputation or goodwill
• Any other economic or financial loss

Circumstances Beyond Our Control: We are not liable for any failure to fulfill orders, delays, or service interruptions caused by circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions, natural disasters, or acts of God
• Power failures, utility disruptions, or infrastructure failures
• Supplier failures, ingredient shortages, or supply chain disruptions
• Public health emergencies, pandemics, or government restrictions
• Labor disputes, strikes, or industrial action
• Terrorism, civil unrest, or war
• Fire, flood, or other disasters
• Technology failures or cyber attacks affecting our systems or third-party service providers

Nothing in These Terms Excludes or Limits:

• Our liability for death or personal injury caused by our negligence
• Our liability for fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited under English law

Food Safety Limitation: Once meals have been delivered and accepted by you, we cannot accept liability for any illness, injury, or adverse reaction arising from:

• Improper storage, handling, or refrigeration after delivery
• Consumption of meals beyond their use-by date
• Failure to follow reheating or preparation instructions
• Allergic reactions where you failed to notify us of allergies before ordering
• Pre-existing food intolerances or sensitivities not disclosed to us

12. Force Majeure

We shall not be held liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (“Force Majeure Event”).

Force Majeure Events include but are not limited to:

• Acts of God, including fire, flood, earthquake, storm, hurricane, or other natural disaster
• War, invasion, hostilities, terrorist acts, riot, or civil unrest
• Government actions, regulations, orders, or restrictions
• Pandemic, epidemic, or public health emergency
• Strikes, lock-outs, or industrial disputes (whether involving our workforce or third parties)
• Complete or partial failure of public or private telecommunications networks or utilities
• Supplier failures or disruption to supply chains beyond our control

Effect of Force Majeure: If a Force Majeure Event occurs:

• Our obligations under these Terms will be suspended for the duration of the event
• We will use reasonable efforts to find alternative means of performing our obligations
• We will notify you as soon as reasonably practicable
• If the Force Majeure Event continues for more than 14 days, either party may terminate the affected order and any payment for undelivered items will be refunded

13. Intellectual Property

All content on our website, marketing materials, and packaging, including but not limited to:

• Text, graphics, logos, images, and photographs
• Recipe content and culinary creations
• Brand names, trademarks, and service marks
• Website design, layout, and functionality
• Software, code, and digital content

…is the property of The Prep Studio Ltd or our licensors and is protected by UK and international copyright, trademark, and other intellectual property laws.

You May Not:

• Reproduce, copy, distribute, or republish any content without our express written permission
• Use our content for commercial purposes
• Modify, adapt, or create derivative works from our content
• Use our trademarks, brand names, or logos without authorization
• Frame, scrape, or systematically extract content from our website

You May:

• View and print content for personal, non-commercial use only
• Share links to our website on social media for personal recommendation purposes

Any unauthorized use of our intellectual property may result in legal action.

14. Privacy & Data Protection

Your privacy and the security of your personal information are important to us.

Data Collection & Use: We collect and process personal information necessary to fulfill your orders and provide our services, including:

• Name, delivery address, and contact details
• Email address and telephone number
• Payment information (processed securely by third-party payment providers)
• Order history and preferences
• Dietary requirements and allergy information
• Communication preferences

Our Commitments:

• All personal data is handled in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018
• We implement appropriate technical and organizational security measures to protect your data
• We never sell, rent, or share your personal data with third parties for their marketing purposes
• We only share data with trusted third-party service providers necessary to fulfill orders (e.g., payment processors, delivery logistics)

Your Rights: Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to processing of your data
• Request restriction of processing
• Data portability

For full details, please review our Privacy Policy available on our website or contact us at info@theprepstudio.co.uk.

15. Use of Our Website

Acceptable Use: When using our website, you agree to:

• Provide accurate and truthful information
• Not use the website for any unlawful or fraudulent purpose
• Not introduce viruses, malware, or harmful code
• Not attempt to gain unauthorized access to our systems
• Not use automated systems (bots, scrapers) to access the website
• Not interfere with the proper functioning of the website

Account Security: If you create an account on our website:

• You are responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate these Terms

16. Third-Party Links & Services

Our website may contain links to third-party websites, services, or payment providers. These links are provided for your convenience only.

We are not responsible for:

• The content, accuracy, or availability of third-party websites
• The privacy practices or terms of service of third-party providers
• Any loss or damage arising from your use of third-party services

Your use of third-party websites and services is at your own risk and subject to their respective terms and conditions.

17. Customer Conduct

We reserve the right to refuse service or terminate our relationship with any customer who:

• Provides false or fraudulent information
• Abuses, harasses, or mistreats our staff or delivery personnel
• Makes excessive or unreasonable demands
• Repeatedly makes false complaints or refund claims
• Violates these Terms or applicable laws
• Engages in conduct we deem inappropriate or harmful to our business

18. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms and the remaining provisions shall continue in full force and effect.

19. Waiver

No failure or delay by The Prep Studio Ltd in exercising any right, power, or privilege under these Terms shall operate as a waiver of such right, power, or privilege. A single or partial exercise of any right, power, or privilege shall not preclude any other or further exercise of that or any other right, power, or privilege.

20. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and The Prep Studio Ltd regarding your use of our services and supersede all prior agreements, understandings, and communications, whether written or oral.

21. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may transfer or assign our rights and obligations under these Terms to any third party at our discretion, including in connection with a merger, acquisition, or sale of assets.

22. Governing Law & Jurisdiction

These Terms and any disputes arising from or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.

23. Contact Us & Complaints

If you have any questions about these Terms, wish to make a complaint, or need to contact us for any reason, please reach out to us:

Email: info@theprepstudio.co.uk
Address: 423 Airedale House, Kirkstall Road, Leeds, LS4 2EW, United Kingdom
Website: https://theprepstudio.co.uk

We aim to respond to all inquiries within 48 hours during business days (Monday to Friday).

24. Amendments to These Terms

We reserve the right to revise, update, or modify these Terms at any time to reflect:

• Changes in our services or business operations
• Legal, regulatory, or compliance requirements
• Industry best practices or operational improvements

How We Notify You:

• The “Last Updated” date at the top of this document will be changed
• Significant changes may be notified via email to registered customers
• Continued use of our services after changes constitutes acceptance of the revised Terms

Your Options:

• If you do not agree with revised Terms, you should discontinue use of our services
• Orders placed before changes take effect will be governed by the Terms in force at the time of order

By placing an order with The Prep Studio Ltd, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

© 2025 The Prep Studio Ltd. All rights reserved.